Consumer Terms & Conditions
Last Updated: 12th October 2026
Welcome to Liverpool Visuals. These Terms and Conditions apply to individuals booking our services for personal, non-commercial use (such as weddings, family events, and personal portraits) or purchasing items from our online print shop.
⚠️ Are you a business or commercial client? If you are using our services for a commercial purpose (e.g., commercial drone work, business marketing, or property listings), these terms do not apply to you. Please view our Commercial Terms Here.
By booking our services or purchasing from our store, you agree to these terms. Please read them through.
1. Who We Are
Liverpool Visuals Limited is a UK-based provider of professional photography, videography, and aerial media.
To bring you high-quality physical products, we partner with trusted professional printing labs:
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Printful: Fulfills our online 'Print Shop' merchandise (clothing, mugs, tote bags, etc.).
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Loxley Colour: Fulfills professional-grade prints and frames ordered directly through your private client gallery.
2. Booking Our Services (Weddings & Shoots)
2.1. The Booking Fee (Retainer)
To secure your chosen date in our diary, we require a 30% non-refundable Booking Fee.
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Why is it non-refundable? Once you book, we turn away all other work for that date. This fee covers our administrative planning and secures our time exclusively for you.
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Additional Expenses: If your specific shoot requires us to hire specialist equipment, book additional photographers/creators, or purchase specific airspace/landowner permits, these upfront costs will be added to your Booking Fee invoice and are also non-refundable.
2.2. Payment Deadlines & Automatic Cancellation
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The 14-Day Rule: For all services, the remaining 70% balance must be paid in full at least 14 days before your scheduled event or shoot date.
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Missed Payments: If your balance is not paid by the 14-day deadline, your booking will be automatically cancelled for non-payment. In this event, your date will be released back to the public, and your non-refundable Booking Fee (plus any added expense fees) will not be refunded.
2.3. Cancellations & Postponements
We understand plans change. If you need to cancel your booking, please let us know in writing (via email). Because we block out dates exclusively for you and cannot easily rebook them at short notice, the following terms apply:
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Cancellations more than 14 days before your date: You will forfeit your 30% non-refundable Booking Fee (plus any specialized expenses already incurred). You will not be charged for the remaining balance.
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Cancellations 14 days or less before your date: Because the full balance is due at this point, no refunds will be issued for any payments made if you cancel within this 14-day window. This reflects the fact that we are highly unlikely to rebook your date at such short notice.
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Postponements: If you need to change your date, your Booking Fee can be transferred to a new date (subject to our availability). A new date must be mutually agreed upon within 30 days of your postponement notice, otherwise, it will be treated as a standard cancellation by you.
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Extreme Circumstances: We are human, and we understand that truly catastrophic events happen (such as severe illness or bereavement). In exceptional, unforeseen circumstances outside of your control, refunds or date-transfers may be considered strictly at the management's sole discretion.
2.4. If We Have to Cancel
In the highly unlikely event of a severe emergency, illness, or unforeseen circumstance on our end, we will do everything humanly possible to find a trusted, professional replacement creator. If we cannot find a suitable replacement, or if you prefer not to use them, we will issue a 100% full refund of all monies paid, including your booking fee.
2.5. Service Standards
We always pull out all the stops to deliver flawless results using "reasonable care and skill" (as per the Consumer Rights Act 2015). However, we cannot be held responsible for poor outcomes caused by factors outside of our control.
This includes:
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Weather & Environment: Poor lighting, heavy rain, or high winds that prevent drone flight.
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Official Restrictions: Airspace restrictions (e.g., nearby airports or unexpected emergency services aircraft), police directives, or local restrictions imposed by councils, venues, or conservation groups (e.g., National Trust, RSPB, RSPCA) regarding public rights of way or wildlife protection.
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Venue Limitations: Poor venue lighting, bad acoustics, or strict restrictions imposed by registrars or venue managers.
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Guest Interference: Guests blocking shots or interference from other third-party suppliers.
3. Buying Products (Print Shop & Private Galleries)
3.1. Shipping & Delivery
All merchandise and prints are printed "on-demand" and shipped directly to you by our fulfillment partners (Printful or Loxley Colour). Delivery estimates given at checkout are estimated windows, not absolute guarantees. We are not liable for external courier or customs delays.
3.2. Returns & Refunds
Because every single print and product is bespoke and made-to-order, we cannot accept returns for change of mind.
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Damaged or Faulty Items: If your item arrives damaged or defective, please take clear photos and contact us within 7 days of delivery. We will happily arrange a replacement or refund in line with our printing partners’ policies.
4. Your Consumer Rights (14-Day Cooling-Off Period)
Under UK regulations, online purchases usually come with a 14-day cooling-off period. Please note how this legally applies to our bespoke services:
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For Shoot/Event Bookings: The 14-day cooling-off period does not apply. The law provides a specific exemption for services booked for specific dates (like event catering and leisure activities).
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For Products: The 14-day cooling-off period does not apply to "made-to-order" or personalized goods, which applies to all items in our Print Shop and private galleries.
5. Intellectual Property & Personal Use License
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Liverpool Visuals retains the legal copyright for all images and videos we create. Upon full payment, you are granted a Bespoke License for Personal, Non-Commercial Use.
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What you CAN do: Print your photos, share them with family and friends, and post them on your personal, non-commercial social media accounts forever.
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What you CANNOT do: You cannot sell the images, use them to promote a business or product, alter them drastically (such as adding heavy filters), or submit them to commercial competitions without our written permission.
6. Your Privacy & Marketing (GDPR)
We are fully compliant with UK GDPR and act as a protected Data Controller.
Our Portfolio Promise: We deeply respect your privacy. We will never use images or videos from your private event (like a wedding or family party) on our website, portfolio, or social media unless you give us explicit, separate, opt-in written consent. Saying no will never affect the quality of your service!
7. Limitation of Liability
In the absolute worst-case scenario of a total equipment failure, catastrophic data loss, or non-attendance, Liverpool Visuals’ maximum liability is strictly limited to a full refund of the money you paid for that specific service. We are not liable for failures caused by major external events beyond our control (Force Majeure), such as extreme weather, sudden illness, or government restrictions.
8. The Legal Stuff
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Governing Law: These terms are governed by the laws of England and Wales, and any legal disputes will be handled exclusively by the English courts.
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Updates: We reserve the right to update these terms. The version live on our site at the time of your booking or purchase is the one that applies to you.
9. Contact Us
If you have any questions at all about these terms, please get in touch:
Liverpool Visuals Limited
📍 Liverpool Visuals Limited,
Level One,
Basecamp Liverpool,
49 Jamaica Street,
Liverpool
L1 0AH